Shipping policy
Shipping Policy
Thank you for shopping with us! Below you’ll find all the details about our shipping process, including timelines, costs, and frequently asked questions.
Processing Time
All orders are processed within [1-3 business days]. Orders are not shipped or delivered on weekends or holidays.
In rare cases of high order volumes or supply chain delays, processing may take longer. If there is a significant delay, we will notify you by email or phone.
Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on your location and the weight of your order. Standard delivery estimates are:
- Standard Shipping: [5-7 business days]
- Expedited Shipping: [2-3 business days]
- Overnight Shipping: [1 business day]
Please note that delivery times are estimates and do not include processing time.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to check the status of your delivery.
Lost or Damaged Items
We take great care in packaging your order, but if your items are lost or damaged during transit, please contact us immediately at [your customer service email]. Be sure to include your order number and photos of the damage (if applicable). We will work with you to resolve the issue.
Incorrect Shipping Address
Please double-check your shipping address at checkout. If you notice an error after placing your order, contact us as soon as possible at overbythecampfire@yahoo.com. We cannot guarantee changes once an order has been processed.
Returns and Refunds
For information on returns and refunds, please visit our [Return Policy page].
Questions?
If you have any additional questions about shipping, please feel free to reach out to our customer service team at overbythecampfire@yahoo.com. We’re happy to help!